Policies & Questions
With jewelry made custom to order, I cannot guarantee the exact shipping date. Please allow for a 1-4 week window for bigger items made completely from scratch and up to 10 days for custom sizing. If you are ordering something as a gift and need it by a certain date please contact me and I will do my best to accommodate your request. If the item you requested is in stock, it will be shipped out within 2 days of your order.
If you are ordering an in stock item with a jewelry item that is made to order: The order will ship when all items on the order are available to ship. However, we can ship partial upon request! You can leave a note in the “Order Notes” section of your checkout page.
I do accept returns and exchanges if you are unhappy with your purchase. You will be either refunded for the amount of your purchase of the returned items, or can be credited that amount toward something else. If something breaks or does not fit properly, you may return and I will do my best to fix the issue. Since many items are made to order, some items are not eligible for return- such as rings sized any smaller than 5 or larger than 8.
Please email me at firstname.lastname@example.org for questions or concerns regarding your return.
It is required that you insure all shipments and package the piece securely. Burnt Ash Design is not responsible for return merchandise lost or damaged in transit.
Repairs will be done free of charge unless part is lost. Customer is to pay shipping. Repairs may take 1-4 weeks.
How do I figure out my ring size?
The easiest way is to go to your local jeweler and have your finger sized. Please notice that each finger may have a different size, so keep that in mind if you are buying a ring that you would like to wear on a specific finger. If you cannot make it to your local jeweler you can try this website.
When will my items ship?
Because a lot of the jewelry is handmade to order, I cannot guarantee exact shipping dates. More often than not, I ship things out within 10 days for custom sized, and within 2 days for items already in stock. The shipping date on ground-up constructed custom pieces will be negotiated at time of order, but please allow for a 1-4 week window on these items. If you are ordering something as a gift and need it by a certain date, please contact me and I will do my best to accommodate your request.
Can you rush my order?
If you need a ring by a certain date, I will do my best to accommodate you. Please send me an email at email@example.com and explain your situation.
If you have any other questions/ concerns, please contact me by email at:
or use the form below: